JOB DESCRIPTION SUMMARY:
Maintenance Technicians associates are charged with the challenge of learning all aspects of the maintenance
department at SDC Properties. Under the direction and general supervision of the Manager, Maintenance and Assistant
Maintenance Manager, technicians perform work involving the skills of two or more maintenance or craft occupations to
maintain the machines, mechanical equipment, and/or the structure(s) on the property. Duties may include repairing
electrical or mechanical equipment, installing, aligning, and balancing new equipment, repairing the interior of buildings
or furniture and other necessary activities as directed.
RESPONSIBILITIES:
• Monitor radio calls between/with the dispatch office and assist/respond as needed.
• Complete all work orders or projects in a timely and efficient manner (i.e., guest calls and routine maintenance).
• Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
• Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems
operate efficiently, or the physical condition of buildings does not deteriorate.
• Investigate complaints and resolves problems within any buildings on property that may have refurbishment
opportunities.
• Inspect drives, motors, and belts, check fluid levels, replace filters or perform other maintenance actions,
following checklists.
• Use tools ranging from common hand and power tools, such as hammers, saws, drills, and wrenches.
• Diagnose mechanical problems and determine how to correct them.
• Inspect, operate, and test machinery and equipment to diagnose small appliance malfunctions.
• Maintain accurate work records and logs.
• Maintain and clean any products or equipment used on a daily basis.
• Keep work areas clean and well organized and complete work assignments in a neat and efficient manner.
• Maintain company vehicles/golf carts used by maintenance personnel.
• Ensure King’s Creek policies and procedures are followed by self and cleaning team members.
• Perform and complete all work assigned safely and professionally according to safety rules and regulations.
• Develop and coach team members on a daily basis; ensure assigned technicians have completed work orders and
assist when needed.
• Participate in departmental staff meetings.
• Participate in management training and coaching sessions as offered.
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:
• High School Diploma or GED required.
• Two (2) years’ experience in facility maintenance required.
• One (1) to three (3) years HVAC experience required.
• Type II or Universal CFC/HVAC Certificate required.
• Hospitality experience preferred.
• Knowledge of tools, materials, methods, and practices used in skilled and semi-skilled trade related to
maintenance.
• Knowledge of power and manual tools and skilled in operation of.
• Knowledge of occupational hazards and safety precautions and procedures; proficient in the practice of.
• Knowledge of fire systems and the ability to respond to alarms.
• Ability to operate heavy and light power equipment as needed.
• Ability to write routine reports, keep logs, and correspondence.
• Ability to comprehend, interpret, and apply rules and regulations in accordance with established policies
and procedures; including, but not limited to safety rules, operating and maintenance instructions and
procedure manuals.
• Ability to speak effectively with guests and co-workers.
• Ability to establish and maintain effective working relationships with peers, employees, and management.
• Ability to problem-solve and make decisions individually and within a team.
• Ability to deal effectively with conflict and manage difficult employee relation situations.
• Ability to assist and support others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to follow written and verbal instructions effectively.
• Ability to multitask, follow-up, exhibit initiative and be a self-starter.
• Enforce a high standard of service excellence and seek to achieve a 4.7 or higher rating on RCI
standards.
OPTIONAL SKILLS A PLUS:
• Knowledge of Spinnaker Resorts and or the timeshare industry
BENEFITS (BASED ON ELIGIBILITY)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules