Spinnaker Resorts

Dispatcher, Williamsburg VA

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JOB DESCRIPTION SUMMARY:

Schedule and dispatch maintenance workers, using work orders.  Duties include using radio, telephone, or computer to transmit assignments and compiling reports on work progress.  Coordinate with Housekeeping the arrivals and departures for the day.  Maintain daily report of all unit statuses to include offline units (reason and estimated time offline), as well as vacant, clean, occupied, and dirty status.

 

RESPONSIBILITIES – DISPATCHER:

  • Answer phones and assign work as necessary.
  • Prepare an assignment of quick checks in the units to maintenance staff.
  • Print and assign maintenance work orders and guest tickets.
  • Verify units to be cleaned with Housekeeping (Vacant Dirty, Carpet schedule, maintenance cleans, Touch ups, VIPs, UOCs).
  • Stay up to date on all offline unit statuses to include reason and estimated time of completion.
  • Prepare carpet cleaning and pest control schedules.
  • Maintain accurate reports regarding maintenance cleans, refurb schedule, carpet cleans and other issues pertaining to units.
  • Coordinate with vendors.
  • Data entry of all inventory parts into the computer system.
  • Monitor inventory and parts to ensure counts are accurate in the system.
  • Organize and monitor the parts/inventory room.
  • Maintain lost and found items.
  • Create Purchase Requests for One Clean Place (Housekeeping).
  • Update Housekeeping report and coordinate units with the front desk.
  • Prepare two (2) day schedules with Housekeeping.
  • Oversee all communications with Front Desk and Maintenance workers.
  • Ensure timely and efficient response to guest requests.
  • Follow-up with guests to ensure excellent customer satisfaction.
  • Keep work areas clean and well organized.
  • Report any issues with paint, spillage, incorrect colors, etc.
  • Ensure company vehicles and/or golf carts used by the maintenance staff are maintained properly.
  • Assist other maintenance and grounds staff as needed.
  • Ensure SDC Properties policies and procedures are adhered to and followed daily.
  • Perform and complete all work assigned safely and professionally according to safety rules and regulations.
  • Participate in departmental staff meetings.
  • Participate in training and coaching sessions as offered.

 

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:

  • High School Diploma or GED required. Significant related experience may substitute for education.
  • Basic knowledge of timeshare and/or hospitality operations.
  • Knowledge of telephone and radio operations.
  • Knowledge of inventory preferred.
  • Knowledge of standard office practices, procedures, routines, and equipment.
  • Knowledge of all Microsoft® Office products and proficient in the usage of.
  • Knowledge of computers and skilled in the usage of.
  • Ability to accurately prepare detailed forms and documents.
  • Ability to write routine reports, keep logs, and correspondence.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to follow written and verbal instructions effectively.
  • Ability to establish and maintain effective working relationships with peers, employees, and management.
  • Ability to work under pressure with frequent interruptions.
  • Ability to comprehend, interpret, and apply rules and regulations in accordance with established policies and procedures.
  • Ability to assist and support others using tact, patience and courtesy.
  • Ability to multi-task and effectively perform duties.
  • Ability to speak effectively with guests and co-workers.

 

OPTIONAL SKILLS A PLUS:

  • Knowledge of Spinnaker Resorts and or the timeshare industry

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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