Spinnaker Resorts

Direct Package Coordinator, Hilton Head SC

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JOB DESCRIPTION SUMMARY

This position’s primary focus is to take inbound and make outbound calls to book prospects to attend a Sales presentation for all Spinnaker sites. Sites include Branson and Williamsburg.

 

DUTIES AND RESPONSIBILITIES

  • Calling prospects to sell a vacation package.
  • Calling consists of leads being sent through the Spinnaker Facebook website.
  • Taking inbound calls to answer any questions a prospect has with the intent to sell them a vacation package.
  • Answering prospect inquires generated through the Spinnaker Direct Sales website with the intent to sell a vacation package.
  • Associate will be responsible for getting all prospect information, including credit card information to secure package.
  • Associate will be responsible for achieving Daily, Weekly and Monthly goals.
  • Daily communication with the Web Marketing team.
  • Daily communication with Manager for tracking of bookings at the end of each shift.
  • Associate is responsible for all reporting and data entry of bookings as well as Authorized.net and Dollars on the Net process.
  • Associate responsible for insuring customers receive accurate information on package, including confirmation letters/emails.
  • Associate is responsible for communicating to marketing administration on all bookings, accommodation requests and cancelation processes.
  • Associate is responsible for qualifying all online package sales and building qualified packages in SPI.
  • Performs other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Thorough knowledge of timeshare marketing techniques.
  • Proven success in booking prospects/owners
  • Thorough knowledge of Spinnaker Resorts
  • Excellent Customer Service Skills
  • Excellent computer skills
  • Positive demeanor
  • Ability to work flexible schedule and minimum of 40 hours per week
  • Several years relevant experience
  • Dependability – results oriented
  • Ability to work with minimal supervision

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