Spinnaker Resorts

Contracts Administrator, Williamsburg VA



Responsible for all areas of processing contracts for SDC Properties and Vacation Reservation Center sales
departments, training, and unit/ week inventory.


  • Responsible for typing sales contracts into CRMS system; both accurately and in a timely manner.
  • Responsible for running credit reports on potential owners and owners who are upgrading.
  • Assist sales personnel with IPADs for Bank of America Visa applications.
  • Check credit report for OFAC listing and report any matches to supervisor.
  • Process down payments and closing costs in CRMS.
  • Balance charges to end of the day reports to verify that the totals balance.
  • Responsible for turning Pender contracts into OW’s in CRMS system.
  • Ensure all contracts are proofread and error free before submitting to closing.
  • Retrieve equity amounts from CRMS for upgrade contracts and pulling daily equity.
  • Check enrollment forms, (II, RCI and ICE), loan applications and PAC turned in by the Sales Department to make certain forms are completed correctly.
  • Update contract changes as needed.
  • Input sales commissions when typing sales contracts.
  • Process contracts and place in the correct order.
  • Prepare Deed of Re-Conveyance, as needed, to retrieve property back from cancelled owners and upgrades.
  • Notarize contracts for closing officer(s); ensuring that documents are signed correctly.
  • Copy original check(s) and place in the owner file. Forward the original check(s) and a check copy listing the contract number along with the purpose of the monies (i.e., down payment or closing costs) to Finance at the end of each day via inter-office mail.
  • Run “E.O.D. reports” at the end of each day and compare to work sheets and sales log to ensure everything is correct.
  • Prepare and mail all “mail out” contracts and documents for all sales departments as needed.
  • Responsible for keeping sales floor and contract office stocked with worksheets, membership forms, and finance forms.
  • Responsible for overviews (Excel spreadsheets with summaries of all sales, tours and sales volume)
  • Check all files for funding to ensure all documents are signed, stamped and completed correctly.
  • Responsible for ordering office supplies as needed.
  • Responsible for maintaining confidential information.
  • Any other tasks that may be associated with the contract process not listed on this job description.
  • Complete all tasks and double check for accuracy


  • High School Diploma or GED required; significant work experience may substitute for education.
  • Knowledge of standard office practices, procedures, routines, and equipment.
  • Knowledge of all Microsoft® Office products and proficient in the usage of.
  • Knowledge of computers and skilled in the usage of.
  • Strong knowledge of data entry with a 10-key touch
  • Ability to type and enter data at a speed necessary for successful job performance
  • Ability to accurately prepare detailed forms and documents with strong attention to detail.
  • Ability to proofread documents.
  • Ability to multi-task using excellent organizational and planning skills.
  • Ability to effectively convey information to managers/supervisors and/or employees.
  • Ability to exercise good judgment and maintain confidentiality of critical and sensitive information, verbal conversations, financial matters, personnel records and reports.
  • Ability to establish and maintain effective working relationships with peers, employees, and management.
  • Ability to deal effectively with conflict and manage difficult employee relation situations.
  • Ability to communicate effectively in a professional manner using tact, patience and courtesy; both verbally and in writing.
  • Ability to assist and support others and work as a part of a team.
  • Ability to work under pressure with frequent interruptions.
  • Ability to comprehend, interpret, and apply rules and regulations in accordance with established policies and procedures.
  • Timeshare Resort and/or contracts experience preferred.


  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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