Welcome to the family of over 40,000 Spinnaker vacation Owners!
Congratulations on your Spinnaker vacation ownership. If you are a new Owner, our New Owner Customer Service Group would like to ensure any questions you have are answered, to ensure you enjoy the best vacation possible. We’ve compiled a list of frequently asked questions (FAQs), and if you have other questions, please email us or call us toll-free at (866) 212-8087, ext. 4
How do I get my Owner #/ID?
Where can I find contact information for various Spinnaker departments?
Where can I find the most current information for all Spinnaker resorts?
How do I bank/deposit floating usage time through the exchange companies II and RCI?
How do I exchange to another Spinnaker resort?
What is Spinnaker Premier?
Where do I find more information about how to use my Vacation Ownership?
How do I request a copy of my Contract?
How do I request a copy of my Deed?
What is Developer Owner Bonus Time/Owner Bonus Time (OBT)?
What is Spinnaker Rewards?
How do I rent an additional Unit?
How do I allow friends/family to use my Unit?
How do I rent my Unit?
How do I pay my Loan?
How do I change Ownership (pass it down within family)?
Where can I find past resort newsletters (Spinnaker Update/SU)?
Is Spinnaker Resorts on social media?
How do I make a reservation?
How do I bank/deposit time through II/RCI?
How do I exchange to another Spinnaker resort?
Where do I find more information about how to use my resort and about my resort usage?
How do I confirm my resort and unit amenities?
How do I confirm my resort Activities?
How do I rent an additional Unit?
How do I confirm weather during our stay?
What’s the Difference between Spinnaker Developer Owner Bonus Time and a Spinnaker VIP week?
Where can I find Developer Owner Bonus Time rates?
Can I make a Developer Owner Bonus Time reservation over the phone?
How do I make a reservation?
How do I pay my Association Fee’s?
How do I set up an Association Fee Payment Plan?
How do I pay my Loan?
I’m a Royal Floridian Owner – Why am I getting billed for last year’s taxes?
How long after my purchase will I be able to start using my Interval International (II) exchange company benefits?
How do I deposit my ownership week for trade with II?
How do I verify the correct II week?
Are there any additional II resources?