Spinnaker Resorts

Welcome Center Coordinator, Williamsburg VA

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JOB DESCRIPTION SUMMARY

The Welcome Center Coordinator is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.

 

DUTIES AND RESPONSIBILITIES

  • Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
  • Reconfirm arrivals via phone and prepare arrival packets
  • Update guest demographic information in CRMS
  • Check in all guests arriving on “mini vac” packages
  • Qualify guests upon arrival
  • Obtain referrals from tours and “mini vac” arrivals
  • Distribute gifting premiums to pre-gifted tours
  • Greet all inbound tours
  • Record sales attendance
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Perform audits of premiums to ensure control of inventory
  • Check in/out tours, data enter sales personnel and update tour information in CRMS
  • Perform data entry audits of tour information and distribution of gifts in CRMS for accuracy
  • Sell tickets & make reservations at area restaurants and attractions
  • Send nightly recap reports
  • Promote and encourage a teamwork environment daily
  • Participate in company trainings as requested
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Provide excellent hospitality and customer service to all property guests
  • Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
  • Perform other related duties & special projects as requested by manager
  • Maintain an appropriate and neat appearance of the daily uniform

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude
  • Maintain an organized and professional workspace
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
  • Ability to adapt to changing environment

 

OPTIONAL SKILLS A PLUS

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service

 

BENEFITS

  • Weekly Pay and Direct Deposit
  • Health Insurance (Medical/Vision/Dental)
  • Company-Paid Life Insurance
  • Paid Time Off (PTO) Program
  • Paid Vacation and Holiday Pay
  • 401 (K) Retirement Plan with a Company Match (based on eligibility)
  • Employee Wellness Programs, including Employee Health Fairs and RALLY.
  • Fitness Center Reimbursement
  • Ongoing Professional Development Opportunities
  • Employee Family & Friends Discounted Stays
  • Various Employee Discounts (Local Businesses and National Retailers)
  • Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
  • Company-Supplied Uniforms and Equipment (Applicable Positions)
  • Flexible Work Schedules

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