JOB DESCRIPTION SUMMARY
You will be working with other departments and outside exchange companies to coordinate data entry for the Owner Services Department.
DUTIES AND RESPONSIBILITIES
- Allocate New Owner and Priority Hold reservations.
- Priority Hold weekly report- Take inventory off priority, reallocate to float and book reservations per sales requests.
- Verify all pending RCI/II fixed exchange deposit requests.
- Deposit RCI/II Float Owner deposit requests from deposit tool.
- Verify all II/RCI inbound exchange reservations – 2 weeks out report and Friday 1 week out.
- Enter all Carolina Club rotation owner reservations.
- Enter all RF and RFS event owner reservations.
- Book II/RCI reservations off the waitlist.
- Auto- allocate fixed owner reservations.
- Pull two weeks out OBT reservations report and send to Sales & Marketing on Tuesdays.
- Place maintenance blocks for annuals, projects, etc.
- Reinstate reservations on the OFF-DOR report/Contact owner if not available.
- Bank Fixed reservations to HOA & DOR annually, also HOA fixed reservation banked to HOA, and DEV reservation banked to RSSP.
- Book Sales Model reservations for Waterside, Egret Point/Southwind, Bluewater, Royal Floridian, Royal Floridian South, Palace View Heights, Palace View.
- Weekly Delinquent loan report (Sent from Sarah Bottos with instructions).
- Any other administrative duty or task as requested by the department manager.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or GED
- Very detail-oriented and capable of consistently error-free work.
- Neat appearance and warm, outgoing personality.
- Excellent Computer skills including Microsoft Office (Outlook, Excel, and Word).
- Verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
- Ability to follow oral and written instructions.
- 1-2 years of experience in an administrative or clerical position, including data entry.
OPTIONAL SKILLS A PLUS
- SPI Experience.
- Call center experience.
- Timeshare experience or previous knowledge of timeshare ownership types and contracts.