JOB DESCRIPTION SUMMARY
This position’s primary focus is to make outbound calls and/or face to face booking of prospects to attend Owner Events, Road Shows and/or Spinnaker Information Getaways (SIG)’s. In addition, this position will supply the necessary support to organize and coordinate Special Events, Road Shows and Spinnaker Information Getaways (SIG) whether local or at other designations chosen for Sales Team to travel for Spinnaker Updates.
DUTIES AND RESPONSIBILITIES
- Call Spinnaker Owners to attend an event, either locally or at a chosen city, for a Sales team to travel and meet them about Spinnaker Updates.
- Call and/or book face-to-face New Spinnaker Owners to attend a Spinnaker Information Getaway (SIG).
- Fill tour waves as set by management.
- Obtain deposits from guests, as set by management, to secure reservations.
- Achieve Daily, Weekly and Monthly goals by source directed by Marketing Manager and/or Marketing Director.
- Daily communication with the Marketing Manager and Office Manager; Recaping and Tracking of bookings will be sent to management at the end of shift to ensure the bookings and goals are on track.
- Report and data enter bookings as well as dollars on the net process.
- Follow up on open dated packages securing dates.
- Ensure customers receive accurate information on events, packages, including confirmation letters/emails.
- Communicate to marketing administration on all bookings, accommodation requests and cancellation processes.
- Direct communication with the owners and serve as a concierge via phone and/or face-to-face.
- Responsible for any event support, either locally and/or traveling to area events, as extra hospitality for the ultimate guest experience.
- Perform other related duties and special projects as requested by manager.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or GED Required; significant experience may substitute for education
- Thorough knowledge of timeshare marketing techniques
- Proven success in booking prospects/owners
- Thorough knowledge of Spinnaker Resorts
- Excellent Customer Service Skills
- Excellent computer skills – knowledge of SPI
- Positive demeanor
- Ability to work flexible schedule and minimum of 40 hours per week
- Several years’ relevant experience
- Dependability – results oriented
- Ability to work with minimal supervision
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
