JOB DESCRIPTION SUMMARY
The In-House Marketing Lead is responsible for leading the In-House department by example, training staff, growing and developing the In-House program. The Inhouse Marketing Lead will also provide on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.
RESPONSIBILITIES
- Supervise personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, problem resolution, scheduling In-House staff and monitoring attendance of team
- Growing/Developing the In-house program to maximize tour production and sales
- Working with Marketing Manager to handle all changes and challenges within the department
- Participate in setting tour goals and be involved in communication with other team members related to performance/expectations along with the Marketing Manager
- Representing sales/marketing at check-in on Friday – Wednesday
- Booking owners and guests at check-in and throughout the week for a timeshare tour with our in house department
- Booking owners and guests via telephone for a timeshare tour with our in house department
- Providing concierge services to our owners and guests at check-in and via telephone
- Assisting owners and guests with issues by referring information to owner services
- Entering all booking data into SPI for generating tour arrival reports
- Planning, hosting and/or attending as applicable special on property events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests
- Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
- Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
- Performing other related duties & special projects as requested
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
- Previous Management and/or supervisory experience
- Ability to effectively deal with people and situations
- Ability to communicate effectively, both orally and in writing
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
- Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments
- Ability to analyze and solve problems
- Ability to foster a cooperative work environment
- Employee development and performance management skills
- General knowledge of vacation ownership concepts
- Excellent phone etiquette
- Proficient with Microsoft Office
- Type 30+ words per minute
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and/or the timeshare industry
- Prior experience in Sales/Customer Service
