JOB DESCRIPTION SUMMARY
The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.
DUTIES AND RESPONSIBILITIES
- Representing sales/marketing at check-in on Saturday and Sunday
- Booking owners and guests at check-in for a timeshare tour with our in house department
- Booking owners and guests via telephone for a timeshare tour with our in house department
- Book owner leads for Bounce Back packages and road shows through face to face interaction and by phone
- Providing concierge services to our owners and guests at check-in and via telephone
- Assisting owners and guests with issues by referring information to engineering and owner services
- Entering all booking data into SPI for generating tour arrival reports
- Planning, hosting and/or attending two or three events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests
- Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
- Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
- Performing other related duties & special projects as requested
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Ability to effectively deal with people and situations
- Ability to communicate effectively, both orally and in writing
- Excellent phone etiquette
- Proficient with Microsoft Office
- Type 30+ words per minute
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in Sales/Customer Service
