Housekeeping, Assistant Manager, Brandon MO

JOB DESCRIPTION SUMMARY

To ensure the smooth and efficient operation of the Housekeeping Department by Managing and directing all staff and property coordinators in the performance of their duties.  Perform administrative duties, controls, ordering of supplies pertaining to Housekeeping and condo unit preparation and stocking needs.  Interaction with owners/guests, Housekeeping and Laundry staff, cleaning contractors, other department Managers and other Resort Operations managers.

DUTIES AND RESPONSIBILITIES

• Assist with planning and organize staffing needs, recruiting, and hiring all housekeeping colleagues.

• Assist manager with all Department employees by making schedules, managing all employee personnel issues, performing annual/probationary evaluations for all department employees upon manager request. Enforcement of SDC rules, regulations, policies and procedures and/or reporting of any violations by staff and guests.

• Ensure all Departmental staff and contractors follow best practices that are safe and result in the highest level of condo cleaning (compliant with OSHA and Health Department guidelines) through quality hiring practices and best practice training

• Ensure consistent supply of condo in-unit items and cleaning supplies, and other items needed based on resorts’ operation needs.

• Ensure housekeeping equipment and facilities are in best operating condition.
• Manage and control departmental financial processing, working with Manager as directed.
• Assist with Conduct budgeting, purchasing, payroll, forecasting, and inventory control.
• Report to Housekeeping/Laundry Manager about activities progress and issues, if any.
• Assist with coordinating and managing all annual and daily clean schedules and needs for resort condo/villas utilizing SMC staff and contract vendors.
• Coordinate and manage all necessary tasks associated with the effective and successful operations of the Housekeeping/Laundry Department.
• Handle concerns of guests and cleaning contractors and follow up on activities as required.
• Conduct communication meetings on periodic basis and ensure employees perform effectively.
• Promote active team work within housekeeping department and maintain strong interdepartmental relations.

• Monitor guest comment card feedback to help determine problematic areas; developing resolution and practice adjustments as deemed necessary.
• Work closely with Manager to coordinate any projects being performed, including, but not limited to, taking all steps necessary to bring each project to successful completion in the allotted timeframe, and reporting progress and/or problems to the Manager on a regular and timely basis
• Product and market pricing research to ensure best pricing of equipment, product, and necessary cleaning materials.

In addition to the above responsibilities, the housekeeping assistant manager ensures that all condo unit upholstered furniture and mattresses, and housekeeping equipment, machinery, and premises are being well maintained and in good repair, and also compiles data for management for any proposed equipment replacements.  He/she is also responsible for assisting financial transactions and is involved in payroll processing, controlling inventory, designing budgets, and forecasting future requirements, etc.

The housekeeping assistant manager will also assist making sure that high quality cleanliness is maintained and that all the standard regulatory policies are being followed. He/she attends to inquiries and resolves guest complaints to ensure guest satisfaction. He/she also ensures that statutory health and safety regulations are being followed by the workers in the housekeeping areas. In short, he/she makes every effort to ensure safety and operational efficiency, and to make sure condo unit and/or commons area surfaces and appliances are clean, disinfected, washed, and dried, and that cleaning supplies and equipment are stored in a proper manner.

ESSENTIAL SKILLS A PLUS

An individual who is looking out for a job as a housekeeping manager should possess excellent supervisory and management skills and be able to delegate work to subordinates according to the changing priorities of the resort operation. Good organization and training skills are essential. He/she should have good problem solving skills, and be able to communicate effectively and build rapport in order to maintain good relations with guests and fellow employees.  He/she should have a good business acumen, should be target oriented in order to achieve business goals and objectives, and be skilled in maintaining and updating records related to inventory and housekeeping supplies.

SAFETY

• Ensure that all safety rules are observed by the Housekeeping staff.
• Practice and encourage the proper, safe procedures for equipment and chemical use.
• Practice and encourage the proper, safe procedures for physical exertion that involve lifting, bending, and climbing.
• Know tornado, fire, and disaster procedures and help coordinate evacuation efforts if necessary.

WORK SCHEDULES

Given that we are in the hospitality industry and operations are 24 hours, 7 days per week, schedules will vary by department based on seasonality and business needs.  All employees are encouraged to recognize there is a certain level of flexibility expected based on legitimate business situations.  For office staff, slight variations of start and end times are available by department based on business needs.  However, once a schedule is determined, employees should ensure they are timely based on their established schedule.  Requests for schedule adjustments should be submitted to your immediate manager and may be considered if it meets the needs of the business.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or equivalent.
• Ability to read and write English well; Spanish a plus.
• Pleasant personality, ability to be tactful when working with people.
• Flexible and able to adapt to changing situations with ease.
• Excellent math skills and bookkeeping background.
• Good oral and written communication skills for interaction with the public, guests, staff, and cleaning contractors, while using tact and poise.
• Administrative skills to include typing ability. Computer literate; proficient at Microsoft Word, Excel and Publisher.
• Good organizational skills; ability to maintain accurate files on a variety of projects.
• Ability to understand written and verbal instructions and carry them out without direct supervision.
• Must be willing to work weekends and holidays.   Must be flexible as to scheduling due to vacations and time off of other staff.
• 4 + years supervisory experience in housekeeping and/or hospitality field.
• Must be able to lift up to 45 lbs.
• Valid driver’s license in good standing and reliable transportation.