Spinnaker Resorts

Welcome Center Tour Desk Agent, Branson MO

JOB DESCRIPTION SUMMARY

This positions primary focus will be to handle all tasks related to tour flow at Sales Centers.

DUTIES AND RESPONSIBILITIES

  • Key holder responsible for opening/closing Sales Welcome Center
  • Greet all inbound tours
  • Obtain referrals from tours
  • Make reconfirm calls to arrivals
  • Preparing arrival packets
  • Qualifying guests upon arrival
  • Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
  • Provide excellent hospitality and customer service to all tours
  • Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
  • Recordkeeping of tour schedules including data entry and updates of tour information in SPI
  • Send nightly recap reports (P3 chart, reconfirm chart, daily update)
  • Cover other tour desks and locations if necessary or as seasonal volume shifts
  • Prepare, serve and clean up guests breakfast, lunch, snack food items and beverages
  • Clear & Clean tables after guests leave
  • Re-stocking Food & Beverage items as needed
  • Maintain organized inventory
  • Alert lead and/or manager of inventory needs
  • Participate in training as required
  • Represent the company in a Positive and Professional manner
  • Performs other related duties & special projects as requested

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Ability to establish priorities, work independently, and proceed with objectives
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills to include MS Office
  • Attention to detail
  • Positive and friendly attitude.
  • Maintain an organized and professional-looking workspace
  • Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
  • Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

 

OPTIONAL SKILLS A PLUS

 

  • Knowledge of Spinnaker Resorts and or the timeshare industry
  • Prior experience in sales/customer service

 

 

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