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JOB DESCRIPTION SUMMARY:
This position is responsible for Reviewing Written and Audio Files from the Verification Department to identify discrepancies and report them to Management for appropriate action.
RESPONSIBILITIES:
- Listen to daily audio recordings from all Verification locations
- Responsible for Audio File management (ensure they are complete and uploaded to correct folders and renamed properly)
- Identify any unmanaged expectations of the purchaser from those recordings
- Review daily verification log(s) from all locations for accuracy against the information presented in the audio recording(s)
- Document and outline issues identified for in tracking database for inclusion in weekly reports
- Participate in training as required
- Perform other related duties & special projects as requested
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
- Ability to communicate effectively, both orally and in writing
- Ability to resolve recurring problems
- Ability to establish priorities and work independently
- Ability to maintain composure during stressful situations
- Type 45 WPM
- Efficient in Microsoft Office WORD, EXCEL and OUTLOOK
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in Customer Service, Sales or Telemarketing
BENEFITS (BASED ON ELIGIBILITY)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
