The In-House Marketing Representative is responsible for on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.
DUTIES AND RESPONSIBILITIES:
Representing sales/marketing at check-in on Saturday and Sunday
Booking owners and guests at check-in for a timeshare tour with our in house department
Booking owners and guests via telephone for a timeshare tour with our in house department
Book owner leads for Bounce Back packages and road shows through face to face interaction and by phone
Providing concierge services to our owners and guests at check-in and via telephone
Assisting owners and guests with issues by referring information to engineering and owner services
Entering all booking data into SPI for generating tour arrival reports
Planning, hosting and/or attending weekly events such as breakfast, BBQ, cocktail party, or orientations
Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours
Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management
Performing other related duties & special projects as requested
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
Ability to effectively deal with people and situations
Ability to communicate effectively, both orally and in writing
Excellent phone etiquette
Proficient with Microsoft Office
Type 30+ words per minute
Ability to establish priorities, work independently, and proceed with objectives without supervision
Ability to handle and resolve recurring problems
OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and or the timeshare industry
Prior experience in Sales/Customer Service