JOB DESCRITPTION SUMMARY
To provide King’s Creek owners and guests with first class planned activity programs, local attraction information, and answer all questions by guests in a timely and friendly manner. This position is responsible for the development, oversight, and administration of a variety of activities for guests and owners to maximize enjoyment at the resort. This position requires flexibility, creativity, and the ability to effectively work in small and large groups.
RESPONSIBILITIES
- Develop and plan a diverse calendar of enjoyable programs and activities for all resort guests such as: outdoor events, family events, unique events, and holiday and social offerings.
- Manage all activities related to monthly calendar with the assistance of the Activities Representatives.
- Promote activities using posters, newsletters, and announcements.
- Submit purchase requests for supplies needed to maintain inventory for the activities department.
- Coordinate and manage all preparations for events: make arrangements for food and beverages, schedule volunteers for events, collect money from craft events, and other duties as required.
- Collaborate effectively with other members of the department.
- Manage and maintain the Activities budget and resource allocations.
- Maintain an attendance/balance sheet for each activity or event to monitor guest involvement pertaining to scheduled events.
- Document guest involvement at events; take pictures and/or record videos.
- Set up and breakdown events in a timely manner; to include indoor and outdoor.
- Create weekly staff schedule and submit to Assistant General Manager for approval. Ensure staffed hours meet business needs while managing overtime.
- Cross train with the Front Desk and provide backup when needed.
- Report any incident or accident to the Assistant General Manager and onsite security.
- Ensure safety protocols are followed at events.
- Follow written policies and procedures implemented by Spinnaker Resorts.
REQUIRED KNOWLEDGE, SKILLS, AND QUALIFICATIONS
- High School Diploma or GED required.
- Associate’s degree preferred: significant related experience may substitute for education.
- Background in hospitality industry preferred.
- Knowledge of personal computers and their various software applications.
- Knowledge of recreation/activities programming.
- Ability to develop, plan, and execute special events for diverse demographics and interests.
- Ability to conduct and obtain resources for a variety of classes including arts and crafts classes on a regular basis.
- Ability to facilitate small and large group activities.
- Ability to exhibit excellent guest relations skills.
- Ability to present an outgoing personality with a sense of humor.
- Ability to multi-task with strong organizational skills.
- Ability to deal effectively with conflict and manage difficult guest relation situations.
- Ability to communicate effectively: both verbally and in writing.
- Possess Leadership skills to motivate and engage participation.
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
