JOB DESCRIPTION SUMMARY
The QA Inspector is responsible for ensuring the cleanliness, maintenance, and overall presentation of all units, as well as reporting any issues to dispatch. This role involves conducting assigned and regular inspections of units, overseeing housekeeping and maintenance tasks, and ensuring all work meets company standards. You will collaborate with the Dispatch Supervisor and Maintenance Manager to maintain proper inventory levels for housekeeping and maintenance and uphold a presentable standard in both individual units and public areas. Your efforts will be key in ensuring a trouble-free vacation experience, enhancing guest satisfaction, and improving housekeeping and maintenance scores.
DUTIES AND RESPONSIBILITIES:
- Conduct thorough inspections of guest units for deficiencies in housekeeping, maintenance, structure, and cosmetic appeal (e.g., paint, flooring, cabinetry) after technician checks are completed.
- Inspect unit refurbishments and issue deficiency punch lists to technicians.
- Verify unit inventory (e.g., linens, towels, kitchen items) and ensure accuracy.
- Immediately document and report maintenance or cleanliness issues to Dispatch using the HotSOS system and verify that all work is completed properly
- Ensure all unit inspections are completed before 4pm (check-in time) and promptly inform Dispatch upon completion.
- Follow and encourage proper safety procedures for equipment, chemicals, and physical tasks (e.g., bending, lifting, climbing). Including driving Golf Cart.
- Adhere to SDC Properties’ policies and procedures daily.
- Participate in departmental meetings and training/coaching sessions.
- Complete assigned work safely and professionally, following safety rules and regulations.
- Conduct pre-check-in inspections to ensure rooms and common areas meet the cleanliness, functionality, safety and comfort expectations of our owners and guests, while adhering to brand standards.
- Provide feedback and training to Dispatch Supervisor and Maintenance Manager to enhance performance and maintain quality standards.
- Manage cleaning supply inventory and ensure timely replenishment.
- Ensure all units meet owners and guests’ expectations for cleanliness, safety, and comfort.
- Perform additional duties as assigned by the supervisor or management.
KNOWLEDGE, SKILLS, and QUALIFICATIONS:
- A minimum of 3 years of supervisory experience in a housekeeping and/or maintenance department, preferably in a timeshare and/or hotel environment.
- Strong knowledge of cleaning procedures, equipment, and basic maintenance skills
- Attention to detail with the ability to identify issues and ensure timely resolution.
- Ability to manage multiple tasks independently, efficiently, and Ability to work safely and responsibly with minimal supervision.
- Possess exceptional interpersonal skills with ability to communicate effectively with employees, management and guests, demonstrating tact, patience, and courtesy.
- Ability to lift, move, or carry supplies and equipment as needed.
- High School Diploma or GED (significant related experience may substitute for education).
- Proficiency in Microsoft® Office and standard office practices.
- Familiarity with inventory management preferred.
- Ability to prepare detailed forms and documents accurately
- Self-motivated, team-oriented, and able to work well with others.
- Ability to perform additional duties as requested to ensure smooth operations.
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
